# heykiku

> heykiku is an AI knowledge assistant for agencies. Upload your docs, invite your team, and get one AI brain that knows everything — revealing only what each person should see, based on their role.

## Solutions

- [All solutions](https://heykiku.com/solutions): Five knowledge problems agencies have — scattered docs, people leaving, slow onboarding, the founder bottleneck, and documentation nobody has checked.
- [Founder Bottleneck](https://heykiku.com/solutions/founder-bottleneck): Your agency runs on "ask the founder." That costs $37K/year in lost focus. Get your knowledge out of your head and into a system your team can actually use.
- [Knowledge Loss](https://heykiku.com/solutions/knowledge-loss): Freelancers vanish, employees quit, and their knowledge goes with them. heykiku captures what your team knows before they walk out the door.
- [Team Onboarding](https://heykiku.com/solutions/onboarding): Stop rewriting the same briefing doc for every freelancer. Give new team members instant answers from your agency's AI knowledge base.
- [Outdated Knowledge](https://heykiku.com/solutions/outdated-knowledge): Last year's rate card. The logo you retired in March. heykiku surfaces the documents nobody has checked — so your team stops quoting the wrong one.
- [Scattered Knowledge](https://heykiku.com/solutions/scattered-knowledge): Your docs are in Notion, Drive, Slack, and email. Your team searches 4 tools before asking you. heykiku gives them one place to ask and get answers.

## Features

- [Access Control](https://heykiku.com/features/access-control): Role-based access control built for agencies. Tag documents once — the AI enforces who sees what. Freelancers get process docs. Your pricing stays locked.
- [AI Chat](https://heykiku.com/features/ai-chat): heykiku makes your agency knowledge base searchable by AI. Ask a question and get a cited answer from your own documents in seconds — so your team stops interrupting experts.
- [Connect](https://heykiku.com/features/connect): REST API and remote MCP server for heykiku. Connect Claude Desktop, Cursor, or your own tools to your agency knowledge base — with the same role-based access as the dashboard.
- [Insights](https://heykiku.com/features/insights): heykiku tracks what your agency team asks most, which documents they rely on, and where your knowledge base has gaps — then surfaces exactly which docs to create next.
- [Knowledge Management](https://heykiku.com/features/knowledge-management): heykiku lets agencies upload documents, import from Google Drive, and tag by sensitivity to build an AI-searchable knowledge base — with approval before anything goes live.
- [Voice Capture](https://heykiku.com/features/voice-capture): Record a voice memo and it becomes a searchable document in your agency knowledge base. Your team asks kiku instead of interrupting you.

## Comparisons

- [heykiku vs Google Drive](https://heykiku.com/compare/google-drive): Google Drive stores files. heykiku answers your team's questions from your approved docs — with role-based access so contractors only see what they should.
- [heykiku vs Guru](https://heykiku.com/compare/guru): Guru charges $25/seat — including freelancers. heykiku gives agencies an AI knowledge base with role-based access for $29–$79/month flat. No per-seat pricing.
- [heykiku vs Notion](https://heykiku.com/compare/notion): Notion builds great wikis. heykiku answers your team's questions from your docs — with role-based access so contractors only see what they should.
- [heykiku vs Slack](https://heykiku.com/compare/slack): Slack is great for conversations. heykiku answers your team's questions from your actual docs — with role-based access so contractors only see what they should.

## Pricing

- [Pricing](https://heykiku.com/pricing): Simple, flat-rate pricing for agencies. No per-seat surprises. Plans start at $29/mo for up to 5 users.

## Tools

- [Knowledge debt calculator](https://heykiku.com/calculator): Calculate how much time and money your agency loses to repeated questions and undocumented knowledge. Free tool to quantify your knowledge debt.

## Optional

- [Brand assets](https://heykiku.com/brand): Logo files, color palette, typography, and usage guidelines for the heykiku brand.
- [Privacy](https://heykiku.com/privacy): How heykiku handles agency data — what we store, how access tiers gate what the AI can see, and how we treat customer documents.
- [Sub-processors](https://heykiku.com/sub-processors): Every third party that processes heykiku customer data — what each one does, what it can see, and which jurisdiction it runs in.

### Glossary

- [Account Handover](https://heykiku.com/glossary/account-handover): The transfer of an ongoing client relationship from one account manager to another—where what survives isn't the files, it's the accumulated understanding of how this specific client likes to be handled.
- [Agency Capacity Planning](https://heykiku.com/glossary/agency-capacity-planning): Forecasting workload against team availability to staff projects appropriately—the difference between sustainable growth and burnout-driven churn.
- [Agency Knowledge Base](https://heykiku.com/glossary/agency-knowledge-base): A searchable repository of agency processes, client information, and institutional knowledge—the source of truth that stops you being the answer machine.
- [Agency Margins](https://heykiku.com/glossary/agency-margins): The percentage of revenue remaining after project costs—the number that determines whether your agency thrives or slowly bleeds out.
- [Agency Playbook](https://heykiku.com/glossary/agency-playbook): The working reference for how an agency operates day-to-day — who approves what, how quotes get built, how work is delivered — made accessible to anyone who needs to use it.
- [Agency Positioning](https://heykiku.com/glossary/agency-positioning): How an agency defines its unique space in the market—the strategic choice of who you serve, what you do, and why you're the obvious pick.
- [Agency Tech Stack](https://heykiku.com/glossary/agency-tech-stack): The combination of tools an agency uses to run day-to-day operations—project management, creative, communication, finance, and knowledge—that collectively make the work possible.
- [Approval Workflow](https://heykiku.com/glossary/approval-workflow): The documented path work takes through client stakeholders before sign-off—who approves what, when, and in what order across multiple decision-makers.
- [Archive Completed Projects](https://heykiku.com/glossary/archive-completed-projects): Preserving project files, decisions, and context after work ends—so past work informs future work instead of disappearing into forgotten folders.
- [Asset Library](https://heykiku.com/glossary/asset-library): A centralized repository of approved creative assets—logos, images, templates, and brand elements that teams need to access repeatedly.
- [Brand Guidelines](https://heykiku.com/glossary/brand-guidelines): The rulebook for how a client's brand shows up — logo, colors, typography, voice — and, more importantly, the access problem of getting that rulebook to whoever is producing work in the moment they need it.
- [Change Order](https://heykiku.com/glossary/change-order): A formal request to modify project scope, timeline, or budget after creative work has begun—the process that turns client pivots into billable work.
- [Client Confidentiality](https://heykiku.com/glossary/client-confidentiality): An agency's obligation to keep each client's sensitive material — unreleased campaigns, financial forecasts, competitive intel — from leaking to anyone who shouldn't see it, including the freelancers working on other accounts.
- [Client Onboarding](https://heykiku.com/glossary/client-onboarding): The process of bringing a new client into your workflow—from signed contract to first deliverable—setting the foundation for the entire relationship.
- [Client Relationship History](https://heykiku.com/glossary/client-relationship-history): A record of client interactions, preferences, decisions, and context over time—the institutional memory that makes long-term relationships personal.
- [Creative Brief](https://heykiku.com/glossary/creative-brief): The document that gives a creative team the strategic context required to make confident decisions on a project — audience, objective, constraints, and the reasoning behind them.
- [Deliverable](https://heykiku.com/glossary/deliverable): A tangible output a client pays for—a campaign, a website, a video, a report—with defined scope, format, and acceptance criteria.
- [Discovery Call](https://heykiku.com/glossary/discovery-call): The initial conversation with a prospective client to understand their needs, goals, challenges, and fit—the foundation for everything that follows.
- [Document Agency Processes](https://heykiku.com/glossary/document-agency-processes): Capturing how your agency works as a continuous habit embedded in daily work, so knowledge accumulates automatically instead of requiring dedicated time.
- [Document Conflicts](https://heykiku.com/glossary/conflicting-documentation): Two documents that say different things about the same fact—the old pricing doc that reads $8k and the new one that reads $12k—both still live, with nothing telling anyone which one to trust.
- [Freelancer Access Control](https://heykiku.com/glossary/freelancer-access-control): Giving freelancers access to the knowledge they need while protecting sensitive client and business information—collaboration without confidentiality risk.
- [Freelancer Brief](https://heykiku.com/glossary/freelancer-brief): A document giving freelancers project context, brand guidelines, deliverable specs, and process expectations—everything they need to deliver on target.
- [Handoff](https://heykiku.com/glossary/handoff): The process of transferring work between team members or departments with all necessary context, files, and instructions—where projects succeed or fail.
- [Institutional Memory](https://heykiku.com/glossary/institutional-memory): The organization-level memory of why decisions were made, what was tried, and what was learned—the context that survives when individual team members move on.
- [Internal Documentation](https://heykiku.com/glossary/internal-documentation): The written knowledge an agency keeps for its own use—processes, preferences, decisions, and context—distinct from client deliverables or public-facing content.
- [Key Person Risk](https://heykiku.com/glossary/key-person-risk): The exposure an agency carries when one person holds the client relationship, the working process, and the institutional memory all at once—so their departure doesn't subtract one role, it subtracts three.
- [Kickoff Meeting](https://heykiku.com/glossary/kickoff-meeting): The first working meeting where team and client align on objectives, roles, timelines, and expectations—setting the tone for the entire engagement.
- [Knowledge Decay](https://heykiku.com/glossary/knowledge-decay): The slow process of documented knowledge going out of date while it still sits in the drive looking authoritative—the SOP that's fourteen months behind, the brief built on positioning the client already abandoned, the brand guidelines missing last spring's color update.
- [Knowledge Silos](https://heykiku.com/glossary/knowledge-silos): The scattered state where critical information lives in isolated tools, private channels, or individual memories—so the person who needs an answer can't reach the person who has it.
- [Offboarding](https://heykiku.com/glossary/offboarding): Transitioning an employee out of the agency while capturing their knowledge—the moment tribal knowledge gets documented or walks out the door.
- [QA Checklist](https://heykiku.com/glossary/qa-checklist): A standardized review ensuring deliverables meet client brand standards across accounts—the safety net that prevents wrong logos and cross-client mistakes.
- [Rate Card](https://heykiku.com/glossary/rate-card): A standardized list of service prices by type, deliverable, or role—your agency's pricing bible that ensures consistent quoting across the team.
- [Retainer](https://heykiku.com/glossary/retainer): A recurring service agreement with a fixed monthly fee for ongoing work—providing predictable revenue for the agency and committed support for the client.
- [Retrospective](https://heykiku.com/glossary/retrospective): A structured post-project review discussing what went well, what didn't, and what to improve—the learning loop that makes future projects better.
- [Revision Round](https://heykiku.com/glossary/revision-round): A defined cycle of client feedback and agency revisions, typically limited in number—the process that prevents endless changes from destroying margins.
- [Scope Creep](https://heykiku.com/glossary/scope-creep): The gradual expansion of project work beyond the original agreement, often without timeline or budget adjustments—a silent profitability killer.
- [Service Packages](https://heykiku.com/glossary/service-packages): Pre-defined bundles of services at set prices—making it easier for clients to buy and teams to deliver with predictable scope and profitability.
- [Single Source of Truth](https://heykiku.com/glossary/single-source-of-truth): One authoritative place where the current version of any piece of information lives—so nobody has to ask which file is right.
- [Standard Operating Procedures](https://heykiku.com/glossary/standard-operating-procedures): A maintained library of task-level documents that lets an agency grow without quality degrading or founder involvement increasing.
- [Statement of Work (SOW)](https://heykiku.com/glossary/statement-of-work): A formal document defining project scope, deliverables, timeline, and terms—the contractual backbone of any client engagement.
- [Team Onboarding](https://heykiku.com/glossary/team-onboarding): The process of bringing new employees up to speed on agency tools, processes, clients, and culture—where knowledge gaps become painfully visible.
- [Tone of Voice](https://heykiku.com/glossary/tone-of-voice): The specific language choices that make a client's brand sound like itself — contractions, word preferences, sentence rhythm, the banned list — captured concretely enough that any writer can match it.
- [Tribal Knowledge](https://heykiku.com/glossary/tribal-knowledge): Unwritten, informal information that exists only in experienced team members' heads—the institutional memory that walks out the door when people leave.
- [Utilization Rate](https://heykiku.com/glossary/utilization-rate): The percentage of available time spent on billable client work—the metric that reveals how efficiently you're deploying your team.
- [White Label](https://heykiku.com/glossary/white-label): Services created by one agency but sold by another under their own brand—invisible partnerships that extend capabilities without building new teams.

### Help

- [AI Chat Assistant](https://heykiku.com/help/ai-chat): Ask questions in natural language and get answers sourced from your agency's documents.
- [API best practices](https://heykiku.com/help/api-best-practices): Scope of least privilege, key rotation, CIDR scoping, and traceable keys.
- [API versioning policy](https://heykiku.com/help/api-versioning): How heykiku's API stays stable for your integrations.
- [Approve Documents](https://heykiku.com/help/approve-document): Approve extracted documents to add them to your searchable knowledge base.
- [Ask Your First Question](https://heykiku.com/help/ask-first-question): Use the chat to ask questions and get answers from your uploaded documents.
- [Authentication and key management](https://heykiku.com/help/api-authentication): Bearer header format, IP allowlists, key rotation, expiry, and revocation.
- [Billing Essentials](https://heykiku.com/help/billing-essentials): Manage your plan, buy add-on message packs, update payment details, and understand who has billing access.
- [Bulk Move and Delete Documents](https://heykiku.com/help/bulk-actions): Select multiple documents to move them to a folder or delete them at once.
- [Cancel and Reactivate Your Subscription](https://heykiku.com/help/cancel-and-reactivate-subscription): Step-by-step guide to cancelling, understanding what happens next, and reactivating if you change your mind.
- [Common API workflows](https://heykiku.com/help/api-common-workflows): Search documents, upload files, list folders, and read past conversations.
- [Configure Workspace Settings](https://heykiku.com/help/workspace-settings): Upload your icon, set your timezone, and choose date and time display formats.
- [Connect your MCP client to heykiku](https://heykiku.com/help/mcp-connect): Set up the heykiku MCP server in Claude Code, Cursor, or Claude Desktop using OAuth.
- [Create and Manage Folders](https://heykiku.com/help/create-folder): Organize your documents into folders by client, topic, or project type.
- [Document Upload & Management](https://heykiku.com/help/document-management): Upload, organize, and manage your agency documents with folders, access tiers, and a review workflow.
- [Document Won't Upload](https://heykiku.com/help/document-not-uploading): Solutions for when documents fail to upload or get stuck processing.
- [Edit an Approved Document](https://heykiku.com/help/edit-approved-document): Make changes to a document that's already been approved and indexed in your knowledge base.
- [Edit Extracted Text](https://heykiku.com/help/edit-extraction): Review and edit the text heykiku extracts from your documents before approving.
- [Filter and View Your Knowledge Base](https://heykiku.com/help/knowledge-filters-and-views): Use filters and view modes to find documents quickly and spot what needs attention.
- [Four-Tier Access Control](https://heykiku.com/help/access-control): Control who sees what with four access levels—from general content everyone can see to owner-only confidential information.
- [Get started with the MCP server](https://heykiku.com/help/mcp-getting-started): Connect heykiku to Claude Code, Cursor, or Claude Desktop so your AI client can ask your agency knowledge base.
- [Getting started with the REST API](https://heykiku.com/help/api-getting-started): Mint your first API key, choose a scope, and make your first authenticated request.
- [Import from Google Drive](https://heykiku.com/help/google-drive-import): Connect your Google Drive and import documents directly into your knowledge base.
- [Invite Team Members](https://heykiku.com/help/invite-team-members): Add your team to your workspace and assign roles that control what content they can access.
- [Lost Your Authenticator App?](https://heykiku.com/help/lost-authenticator): If your phone is lost or your authenticator app is wiped, sign in with one of the recovery codes you saved during setup.
- [Manage Team Permissions](https://heykiku.com/help/manage-team-permissions): Control who can upload, approve, organize, and manage billing with per-member permission toggles.
- [Notifications](https://heykiku.com/help/notifications): Stay on top of document reviews and team activity with in-app notifications.
- [Questions to Answer](https://heykiku.com/help/insights-dashboard): Review the questions your knowledge base couldn't answer and triage them into documentation work.
- [Rate limits and error codes](https://heykiku.com/help/api-rate-limits): Rate limit buckets, response headers, and the error envelope.
- [Replace a Document](https://heykiku.com/help/replace-file): Replace an approved document with a newer version of the file while keeping it in the same location.
- [Set Up Two-Factor Authentication](https://heykiku.com/help/setting-up-2fa): Add a second sign-in step using an authenticator app, and save the recovery codes you'll need if your phone goes missing.
- [Set Up Your Workspace](https://heykiku.com/help/workspace-setup): Create your heykiku workspace and configure the basics to get your team started.
- [Stale Document Reviews](https://heykiku.com/help/stale-documents): heykiku tracks when your approved documents need a content review and notifies the right people.
- [Subscription and Payment Problems](https://heykiku.com/help/subscription-troubleshooting): Fix failed payments, understand why your workspace is locked, and restore access.
- [Support Access and Privacy](https://heykiku.com/help/privacy-and-impersonation): Control whether the heykiku team can sign in as your account to help troubleshoot UI issues.
- [Switch Between Workspaces](https://heykiku.com/help/workspace-switching): Move between multiple workspaces if you belong to more than one team.
- [Team Member Can't See Content](https://heykiku.com/help/team-member-cant-see-content): Diagnose why a team member can't find or access certain documents.
- [Troubleshoot MCP connections](https://heykiku.com/help/mcp-troubleshooting): Fix authentication, access-tier, and rate-limit issues with heykiku MCP clients.
- [Upload Your First Document](https://heykiku.com/help/upload-first-document): Add a document to your knowledge base and make it searchable by your team.
- [Voice Memo Capture](https://heykiku.com/help/voice-capture): Record verbal explanations and let AI transform them into structured, searchable documents.
- [What you can ask kiku via MCP](https://heykiku.com/help/mcp-tools): The MCP tools heykiku exposes to Cursor and Claude — document reads plus flagging an answer for review.